Email Password Reset

ICE PPE requires all users to change their password every one hundred eighty (180) days. You can send password reset instructions via email when you receive a password reset request from one of your ICE PPE users.

To Send a Password Reset Email:

  1. Log into ICE PPE as a Client Admin.
  2. Click on the Admin tab, and then click on the Company tab.
  3. Click the office that the user is associated with.
  4. Locate the user, and then click Edit in the Action column.
  5. Verify that the Disabled check box is not selected.
  • If selected, review the reason why the check box is enabled.
  • If Disabled due to forgotten or expired password, clear the check box.
  • If not selected, proceed to next step.
  1. Validate the user’s email address.
  • If the Email is blank or incorrect, enter or correct the email address.
  • If the Email is entered and validated, proceed to the next step.
  1. Click Save to save any changes.
  2. Click the Email Password Reset button.
  • An email is sent to the user with a unique link to reset their password.
  • The password reset link expires 60 minutes after the email is sent. If the user clicks the link after 60 minutes, a “This link is expired” error message is generated and the user must submit another password reset request.
  • You will be notified the email is sent by the “Saved” message at the top of the page (under Update User).